Frequently Asked Questions Enter Keywords Below to Find the Appropriate Question: Q1: I don't remember my password. What do I do?   Q2: I'm using the correct information, but can not log in! What is the problem?   Q3: Why am I not receiving my all of my reminders?   Q4: I don't have a credit card. Are there other payment options?   Q5: What is the catch with your FREE membership?   Q6: My email address has changed.  How can I update it?   Q7: I entered the wrong name while registering.  How can I correct this?   Q8: How do I get my free Pocket Card?   Q9: Why am I being charged for my "free" Pocket Card?   Q10: I haven't received my free Pocket Card in the mail yet. When should I expect it?   Q11: Can I order more Pocket Cards for my friends and family?   Q12: Do I get charged for having my big dates on your site?   Q13: I don't know the year of the occasion for many of my big dates. Is that a problem?   Q14: Why can't I enter events like dr. appointment, birthday party, car service, etc.?   Q15: How do I add my own big dates?   Q16: I want a Holiday that you don't have listed, can I add my own?   Q17: When trying to register for BigDates.com I keep getting an error message saying, "the email address that you have entered belongs to another customer. Please re-enter your email address". What's happening?   Q18: Why are my free greeting card credits not being applied to my orders?   Q19: At what time will I recieve my reminders?   Q20: How do I unsubscribe from BigDates.com?   Q21: I have tried many times to retrieve my password, but have not received a response.   Q22: I received an email asking me to download an attachment or click a link to update my password. Is this a genuine notice?   Q23: How do I personalize my Wallpaper Calendar with my own big dates?   Q24: How do I turn off (close) the BigDates Wallpaper?   Q25: How do I remove (uninstall) the BigDates Wallpaper Calendar from my computer?   Q26: My Wallpaper Calendar is not updated with my important dates. The wallpaper buttons are not working.   Q27: The Wallpaper Calendar covers part of my screen and the rest of the screen is black or fuzzy.   Q28: I received the following error message when updating my BigDates.com Wallpaper Calendar: "Unable to connect to BigDates.com. Please try again later."   Q29: Why am I not able to click the buttons on my Wallpaper Calendar?   Q30: How do I turn off the ticker on the Wallpaper?   Q31: I received the following error message when updating my BigDates.com Wallpaper Calendar: "There is an error connecting to BigDates.com - unable to retrieve data"   Q32: Is there any way to see other months, other than current month on the desktop wallpaper?   Q33: I'm using Windows XP. Some of your windows like the message box look very funny?   Q34: How can I edit my Big Dates?